Patient Satisfaction

“My guiding principle has always been to treat patients
as if they are members of my family.”

Dr. Solomon

It shows. Patient satisfaction and loyalty with the doctors and staff of Advanced Foot and Ankle are consistently at the highest levels, as measured continually through patient surveys.

In a recent survey, Drs. Solomon, Jacobs and Stinson were rated “excellent” nearly 100% of the time by patients who completed a survey.

Overall experience with office visits are rated “excellent” nearly 100% of the time. Other ratings in the survey included helpfulness and friendliness of the staff; convenience of appointment times; time spent with the doctor; knowledge and expertise of the doctor; to what extent were they helped by their visit.

The positive outcomes they have experienced with Advanced Foot and Ankle have led to many of them offering testimonials. A sampling of them appears here.

Mary Lynn Bradshaw

Dr. Roberto's patient
"I was a patient at one of the local hospitals when I first met with Dr. Roberto.

What struck me right away was his sincerity and genuine concern for my health.

He told me I reminded him of his mother and he would do everything he could to help treat me. I even called Dr. Roberto on Thanksgiving eve with a few concerns, and to my surprise he called us back right away. I have never had a doctor call me back as quickly as he did especially the day before a holiday. I felt very confident in his findings, suggestions and care. He takes his time when treating my foot and answers all of my questions with great detail. My experience has been absolutely outstanding."

Mary Crawford

Dr. Roberto's patient
"I was originally being treated by another doctor who didn’t resolve my foot issues. I had a stack of doctor’s cards and luckily I selected the best one. Dr Roberto has been wonderful throughout the process of my care. I don’t drive and whom-ever accompanies me to my visits always says how wonderful he is; actually one of my friends that drives me is now a patient of Dr. Roberto’s as well.

I like that Dr. Roberto takes each visit day by day. I feel like I’m the only person he’s treating that day, he explains everything to me. He never rushes me out of the room to see another patient, I feel very comfortable when I’m here, and I know I’m getting the best care.

Dr. Roberto doesn’t just focus on my feet, he asks about my overall health as a person. You don’t find that in many doctors. My condition has been slow moving but we are making wonderful progress.

I find him to be one of the most empathetic, caring, sincere Doctors I have ever met.
He listens, he knows what to do and he acts on it."

Eugene Romanick, Retired Army Lt. Col., Newton

Dr. Solomon’s patient
After more than six months of worsening complications from diabetic neuropathy, including a large, un-healing wound and a shattered heel bone, Gene Romanick was told he faced the possibility of amputation. That was when Dr. Solomon became aware of Gene’s problems and took over his care. The following statements are excerpted from Gene’s letter, which was published in the Daily Record.

“Dr. Solomon operated on my foot …. Within six weeks the wound had closed and the bone was showing absolute signs of healing.

I can’t thank Dr. Mark Solomon enough, he and his team of residents and interns visited me every day of the week while I was in the hospital and sub-acute.

“Dr. Solomon was available at all times to answer my questions or those of my wife and to provide reassurance when our spirits flagged. I am following up with Dr. Solomon and he continues to be a consummate professional, caring and a truly good soul. Dr. Solomon is a blessing to me.”

Melinda De Jesus

I've always had flat feet but I didn't realize they can make you prone to bunions. So three years ago I developed a problem with bunions and was referred to Dr. Stinson. I had surgery to remove the bunions and also had a titanium screw implanted under the ankle to correct my flatfeet. Now I have a arches in both of my feet which have relieve any leg or back pain. I did each foot a year apart.

The service and attention I received from Dr. Stinson and their entire office was really wonderful.

First of all, my feet now have arches and you can't even see the incision, it was so small. Secondly, they were all so caring, with me and my family. Dr. Stinson not only called me at home but she even gave me her cell number if I needed to reach her. How many doctors do that? My entire experience was positive, from the moment I walked in their office. I recommended that my mother see them next, which she did, and now my sister is going. We recommend them to friends at work, they were all so great, Dr. Stinson, Dr. Jacobs, Dr. Solomon and their entire staff.

Diane Cordero

When my son was born his feet looked normal. But as he began to grow we saw that one foot was not normal. It was turned and it was not the same size as the other foot. As a result, he had a bit of a limp and he would get blisters if he walked any distance.

We went to all the foot doctors, specialists, even a neurologist. We were told there was nothing that could be done for him. For years, he made the best of it but it was always there and it bothered him.

In 2007, a friend had an accident, followed by a successful foot operation. The friend suggested that my son visit the foot doctor and try again.

We went to an orthopedic specialist, who referred us to Dr. Solomon. That’s when my life, and my son’s life, changed for the better.

After looking at the X-rays, Dr. Solomon said “I can do this.” By his manner, I had complete confidence in him from the beginning. The surgery took about three-and-a-half hours, which was less time than we were told it could take. After the surgery and a period of physical therapy, my son is now able to walk for hours without getting blisters. He’s able to do so many things he could never do without getting foot pain.

I told Dr. Solomon, “You have no idea what you’ve done for my son.” He’s more confident now. He wears shorts. He would never wear shorts before because of the way he walked and the way he looked. Now he wears shorts all the time. We have been so blessed to have found him.

Imagine how I feel as a Mom, then multiply it by a million. There is no one who has done anything for me like Dr. Solomon has.

Linda Henderson

I've always had trouble with my feet but I didn't seek help until 2008 when they became more and more painful. I could only wear the biggest shoe sizes because I had bunions and hammertoes and nothing fit comfortably.

Some friends recommended Dr. Stinson. I felt comfortable with her from the first visit. Given the condition of my feet, we agreed surgery was the best bet and we scheduled each foot a year apart to allow for proper healing. A systematic approach led to removing bunions and hammertoes, adjusting the toes and fitting screws to keep my arches from falling.

Now the pain is almost entirely gone, I'd say 95%. Altogether I've had five surgeries and I continue to go back for checkups every few months.

I recommend Dr. Stinson to all my friends and relatives. I consider her a friend. She goes out of her way to check on you, she gives you her cell phone, she follows up. I've never known a doctor like her.

And that's true of Dr. Solomon, and Dr. Jacobs, who assisted in my surgeries, and everyone in the office. They're the best.